🚪 How to Use the Talixo Partner Help Center

🚪 How to Use the Talixo Partner Help Center


Info

//You will also find portal guide PDF attached below in 简体中文, Deutsch, English, Español, Français, Italiano and Tiáşżng Việt, 


To get started, please follow the steps outlined below:

  1. Sign up or log in

  2. Navigating within the help center

  3. Browse frequent asked questions (FAQs)

  4. Submit a ticket

  5. Track and follow up on tickets

  6. Log out securely

For a detailed explanation of each step, please refer to the sections below. 

🚪 1. Accessing the Help Center

  1. Visit the link: https://fincenter.talixo.com/portal/en/home

  2. If you are an existing user: Click “Sign In” on the top right conner, enter your email and password, then click “Login.”

  3. If you are a new user: Click â€śSign Up”  on the top right conner , fill in your details (name, email) then click "sign up". You’ll receive a confirmation email—follow that link to activate and set a password for your account.

đź’ˇ 2. Navigating the Talixo Partner Help Center

After logging in, you'll land on the home page where you can see:

  • Knowledge Base: This page contains a list of our helpful articles to help you find your solutions instantly without the need to wait for us.

  • Tickets: View your previous tickets; know their statuses and solutions.

  • Search Bar: Search the knowledge base or tickets using the search bar.

đź“š 3. Browsing Articles & FAQs

Our knowledge base for Fleet Partners has answers to frequently asked questions. Please check the related topics for a solution before submitting a ticket. With our Help Articles you can:
  1. Explore tutorials on payment options, payout setup, questions for Vendor Application Form and more.

  • Use the search bar to quickly find relevant articles by typing the keywords that related to your questions.

📨 4. Submitting a Support Ticket

After browsing our knowledge base and still cannot find your answer, we recommend you to submit a ticket to us. You can find the button to "Submit a ticket" by scrolling down to the bottom of every page on our help center. 

‼️ATTENTION: You will be asked to SIGN IN to submit a ticket.

To submit a ticket please follow the steps below:
  1. Click “Submit a Ticket”.

  2. Fill your Talixo Fleet Account Name.

  3. Fill your Talixo Fleet Account Number (With missing or incorrect number, we are unable to assist you with your inquiry. Kindly provide the correct number).

  4. Choose a topic. Please select the topic that best describes your question. If none of the listed topics are applicable, kindly choose "General Inquiry".

  5. Write a subject for your questions.

  6. Give us the detailed description of your concerns in the Description section.

  7. To proceed, please check the boxes confirming "I accept non-finance requests won’t be answered" and "I accept Talixo’s response time of 3 working days" to indicate your agreement with the terms.

  8. If you want to include some supporting documents for your questions, please attach a file.

  9. Click “Submit”

You'll receive a confirmation email of your ticket submission with the ticket number.

🔍 5. Tracking & Responding to Tickets

Our help center allows you to view all the support tickets you have submitted, along with their current status. This feature helps you stay connected with our support team and manage all your inquiries in one convenient location. To access your tickets, sign in to the portal and select "My Tickets" from the top-left menu.

  1. On the My Tickets page, you can view the status of each ticket (Open, Pending, or Closed).
  1. Click on any ticket to see full details, agent responses, and internal updates.
  1. You can also continue the conversation by clicking the reply button within each ticket.

🛡️ 6. Logging Out

When finished, click the Logout button (Click on your account in the top-right menu) to securely end your session.

âś… Best Practices & Tips

  • Always attach screenshots when describing an issue—helps the support team help you faster.

  • Check the knowledge base first—many common concerns are already answered there.

  • Monitor your inbox and the portal frequently for updates or follow-up questions from support.

  • Reopen tickets if problems resurface even after closure.

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