Welcome to your guide to understanding how and when you get paid as a Talixo fleet partner. This article covers the essentials: the Vendor Application Form (VAF), invoice generation, payout methods, and timing.

📄 What Is the Vendor Application Form (VAF) — and Why Is It Mandatory?

Before Talixo can process any payout, you must submit a Vendor Application Form (VAF).

If you have more than one Talixo fleet account, you may also need to submit a VAF-Substitute Form to link sub-accounts.

👉 Submit your VAF here.»

🧾 When Are Fleet Invoices Generated?

Invoices are generated automatically on two fixed dates each month:

Invoice Date	Covers Rides From
3rd of the month	16th–31st of the previous month
18th of the month	1st–15th of the current month

🚫 Late-closed bookings will appear in the next invoice cycle.

🧮 How Often Will I Receive an Invoice?

Your invoice frequency is set during onboarding and can be:

• Bi-weekly 
• Monthly 

To change your frequency, contact your Fleet Key Account Manager. 

📉 Why Is My Invoice Negative?

A negative invoice means your penalties (e.g. for complaints or no-shows) exceeded your earnings for that period.

• The negative balance carries over to the next cycle
• If this happens in consecutive payout rounds, your account may be flagged for review

🚩 Your account may be placed on "Payout Stopped" until the issue is resolved. Please contact the Talixo Finance team via Finance Help Center.

💳 Which Payout Methods Can I Use?

You can choose one of the following during your VAF submission:

Payout Method	Who Can Use It	Notes
SEPA bank transfer (Adyen)	Fleets with SEPA bank accounts	Enter your own IBAN in Fleet Manager → Settings → Payouts
International bank transfer (Trolley) ⭐	Global	Preferred for international fleets. Self-service bank setup.
Payoneer network transfer	Global	Payout in USD to your Payoneer account
International bank transfer (Convera)	Global	Multi-currency, direct bank transfer
PayPal	—	⚠️ Discontinued — no longer available

💡 Talixo sends your full invoice amount (after currency conversion on the due date). Any service or bank fees are deducted by the payout provider and are not covered by Talixo. Conversion losses may apply when the currency Talixo sends differs from your invoice currency.

      👉 See full details on all payout methods »

🏦 Who Sets Up My Payout Method?

Your payout method is activated only after VAF approval.

• Adyen (SEPA): You must enter your IBAN and account name directly in Fleet Manager → Settings → Payouts
• Trolley: You will receive an invitation email to complete your bank setup securely in the Trolley portal
• Payoneer: Your Payoneer account must be connected to Talixo via an invitation link — contact Talixo Finance to set this up
• Convera: Talixo Finance sets this up based on your VAF

📅 Changing your payout method? Submit your request to Talixo Finance at least 5 working days before the invoice due date (i.e. 5 working days before the 18th or 3rd). Requests received after this deadline will apply to the following payout cycle.

📆 When Are Payouts Made?

Talixo processes payouts for due invoices only — not invoices that have been issued but are not yet due.

• Invoice due date = Invoice issue date + payment term (15 or 30 days)
• Payout is sent on the 5th working day after the due date

🔔 Example: Invoice issued on the 3rd with a 15-day payment term → due on the 18th → payout sent by the 5th working day after the 18th.

📌 Banks may take additional time to credit your account — Talixo is not responsible for delays caused by intermediary banks.

👉 Read the Payout Schedule here.»

🔁 Can I Change My Payout Method Later?

Yes — contact Talixo Finance to request a change. Please note:

• A new or updated VAF may be required
• Submit your request at least 5 working days before the invoice due date
• Late requests will be applied to the following payout cycle

🔄 How Do I Update My Bank Account or Payout Details?

🛑 Can Talixo Stop My Payout?

In rare cases, yes — including:

• Consecutive negative invoices
• Missing or invalid VAF
• Unresolved banking or compliance issues
  
• Breach of contract

🎫 Still can't find your answer? Submit a ticket to us HERE