Welcome to your guide to understanding how and when you get paid as a Talixo fleet partner.
This article answers the most frequently asked questions about our payout process, including the essential Vendor Application Form (VAF), invoice generation, payout methods, and timing.

📄 What Is the Vendor Application Form (VAF) — and Why Is It Mandatory?

Before Talixo can process any payout, you must submit a Vendor Application Form (VAF).

✅ The VAF securely captures your payout method, bank details, and invoicing setup
✅ Each VAF submission generates a unique reference number for tracking
✅ No VAF = No payout activation

If you have more than one Talixo fleet account, you may also need to submit a VAF-Substitute Form for linking sub-accounts.

👉 Read the VAF Guide here »

🧾 When Are Fleet Invoices Generated?

We create invoices for your completed bookings automatically on two fixed dates every month:

Invoice Date	Includes Rides From
3rd of the month------>	16th–31st/30th of previous month
18th of the month---->	1st–15th of the current month

To make sure your rides are included:

• Mark each booking as completed

• Ensure it's fully closed at least 2 days before the invoice date

🚫 Late-closed bookings will not be invoiced until the next cycle.

🧮 How Often Will I Receive an Invoice?

Your invoice frequency is set during onboarding and can be:

• Bi-weekly (default)

• Monthly (recommended for high-volume fleets)

Your FKAM can update this, but changes only apply once your VAF is approved and recorded.

📉 Why Is My Invoice Negative?

A negative invoice means your penalties (e.g. for complaints or no-shows) were higher than your earnings.

• These balances carry over to the next cycle

• If penalties outweigh payouts for 3 consecutive payout rounds, your account may be flagged for review

🚩 You may be marked as “Payout Stopped” until the issue is resolved.

💳 Which Payout Methods Can I Use?

You can choose one of the following during your VAF submission:

Payout Method	Who Can Use It	Notes
Adyen (SEPA)------------------>	Fleets with EU/SEPA bank accounts-->	You must add your own IBAN in the dashboard
Payoneer----------------------->	International fleets---------------------->	Payout in USD
Convera (ex-WesternUnion)-->	Worldwide-------------------------------->	Multi-currency bank transfers
PayPal--------------------------->	Optional----------------------------------->	Fast but high fees may apply

💡 Talixo sends your full invoice amount. Any service or bank fees are deducted by the payout provider and are not covered by Talixo.

🏦 Who Sets Up My Payout Method?

Your payout method is activated only after VAF approval.

• For Adyen (SEPA): You, the fleet owner, must enter your IBAN and account name directly in the Talixo dashboard

• For Payoneer, Convera, or PayPal: Talixo Finance sets this up based on the VAF

📅 Changing your payout method?
Request it at least 5 working days before the next invoice date (3rd or 18th).
Changes made too late will only apply to the next payout cycle.

📆 When Are Payouts Made?

Talixo pays only due invoices — not just issued ones.

Here’s how it works:

• Invoice Due Date = Invoice Issue Date + Payment Term (e.g., 15 or 30 days)

• Payout is made on the 5th working day after the due date

🔔 Example:
Invoice issued on 3rd, with a 15-day payment term, becomes due on the 18th
→ Payment is sent by the 5th working day after the 18th

🗓️ Check the Payout Schedule shared by your Talixo manager for exact dates.

📌 Important:

• Once the payout process has started, no manual changes can be made

• Banks may take additional time to credit your account — Talixo is not responsible for delays caused by intermediary banks

🔁 Can I Change My Payout Method Later?

Yes — simply contact your FKAM and request a change. But remember:

• A new or updated VAF may be required

• You must request changes 5 working days before the invoice generation date (3rd or 18th)

• Any delay in this process may cause your payout to be postponed to the following cycle

❌ Can I Get Paid Manually If Something Goes Wrong?

Unfortunately, no.

• Talixo cannot issue manual payments outside the automated invoicing and payout process

• If a ride wasn’t included because it was closed late, it will appear in the next invoice cycle

🛑 Can Talixo Stop My Payout?

In rare cases, yes — including:

• Repeated negative invoices

• Missing or invalid VAF

• Unresolved banking or compliance issues

If your account is placed on “Payout Stopped”, you will be notified and guided on how to resume payouts.

🙋 Still Have Questions?

Please reach out to your Fleet Account Manager (FKAM).
They’re here to help you understand the process and support your business.
If needed, your FKAM will involve our Finance Team to resolve your request.