📘 Frequently Asked Questions

📘 Frequently Asked Questions

💡 Please review the FAQs below — they cover the most common topics and will likely answer your question immediately.

If you still need help, don’t worry — simply click here to raise a support ticket and our team will get back to you as soon as possible.


1. What is an EU VAT ID, and why does Talixo need it?

An EU VAT Identification Number is a unique tax ID for businesses in Europe. Talixo requires it to comply with EU tax laws and issue VAT-compliant invoices. Click here for more info!

2. What payout methods can I use with Talixo?

You can choose from:

  • SEPA Bank transfer (powered by Adyen)

  • International Bank transfer (powered by Convera)

  • e‑Wallet options (e.g., Payoneer and PayPal)
    Select the option that fits your needs—we support both domestic and international transfers.

👉 Click here for more information on Talixo's payout methods and a detailed explanation of each option!

3. How can I ensure smooth payouts?

  • Submit your Vendor Application Form (VAF) at onboarding. Click here to submit your VAF!

  • Get your 9-digit Talixo Fleet Account Number from your Talixo manager.

  • Make sure your bank details or IBAN are accurate.

  • Choose a payout method that aligns with your region and preferences.

4. Who needs to submit a Vendor Application Form (VAF)?

  • Every new fleet must submit a VAF.

  • You must resubmit if you change your payout method or update bank details.

  • If you’re adding sub‑accounts and your payout method stays the same, use the Substitute VAF form instead.

5. How does the fleet payout schedule work?

  • Payouts are processed within 5 working days of each invoice’s due date.

  • Working days exclude weekends and German public holidays.

  • Click here to track due dates and payout status.

6. Where can I find my Talixo Fleet Account Number?

You can request your 9-digit Fleet Account Number from your Talixo account manager. This number is required when submitting your Vendor Application Form (VAF) or Substitute-VAF Form.

7. What happens if there’s a payout delay?

While most payouts are made on time, delays can occasionally occur due to:

  • Bank holidays, or

  • Technical issues with payout providers

Talixo will always prioritize resolving delays and will notify you if action is needed from your side. When in doubt, reach out to your Talixo manager!

8. Do I need to submit a VAF again if I change only the currency of my payouts?

Yes. Any change in payout details—including currency—requires submitting a new Vendor Application Form (unless you're on Adyen, in which case you can update your bank settings directly in the dashboard).

9. Can I switch from Adyen to another payout method later?

Yes, but you will need to submit a new VAF to update your payout provider. Make sure the new method is supported in your country and currency.

10. I submitted my VAF, but haven’t received payment. What should I do?

First, ensure:

  • Your VAF was submitted successfully

  • Your Fleet Account Number and payout details are correct

  • The 5-working-day payout window has passed

If everything looks correct and payment is still pending, please raise a ticket by clicking here!


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