📘 Frequently Asked Questions

📘 Frequently Asked Questions

💡 Please review the FAQs below — they cover the most common topics and will likely answer your question immediately.

If you still need help, don’t worry — simply click here to raise a support ticket and our team will get back to you as soon as possible.


1. What is an EU VAT ID, and why does Talixo need it?

An EU VAT Identification Number is a unique tax ID for businesses in Europe. Talixo requires it to comply with EU tax laws and issue VAT-compliant invoices. Click here for more info!

2. What payout methods can I use with Talixo?

You can choose from:

  • SEPA bank transfer (powered by Adyen) — for fleets with SEPA bank accounts
  • International bank transfer (powered by Trolley) ⭐ — global, preferred payout method
  • International bank transfer (powered by Convera) — global, multi-currency
  • Payoneer network transfer — USD payouts worldwide

⚠️ PayPal has been discontinued as a payout method. If you are currently on PayPal, please contact Talixo Finance to switch to an alternative method.

👉 Click here for full details on each payout method.

3. How can I ensure smooth payouts?

  • Submit your Vendor Application Form (VAF) at onboarding. Click here to submit your VAF!

  • Get your 9-digit Talixo Fleet Account Number from your Talixo manager.

  • Make sure your bank details or IBAN are accurate.

  • Choose a payout method that aligns with your region and preferences.

4. Who needs to submit a Vendor Application Form (VAF)?

  • Every new fleet must submit a VAF.

  • You must resubmit if you change your payout method or update bank details.

  • If you’re adding sub‑accounts and your payout method stays the same, use the Substitute VAF form instead.

5. How does the fleet payout schedule work?

  • Payouts are processed within 5 working days of each invoice’s due date.

  • Working days exclude weekends and German public holidays.

  • Click here to track due dates and payout status.

6. Where can I find my Talixo Fleet Account Number?

You can request your 9-digit Fleet Account Number from your Talixo account manager. This number is required when submitting your Vendor Application Form (VAF) or Substitute-VAF Form.

7. What happens if there’s a payout delay?

Delays can occasionally occur due to bank holidays or technical issues with payout providers. Talixo will always prioritize resolving delays and will notify you if action is needed on your side.

If your payout has not arrived after the scheduled date and your payout details are correctly set up, please contact the Talixo Finance team.

8. Do I need to submit a VAF again if I need to change the bank account details of my payouts?

It depends on your payout method:

  • Trolley: Update your bank details directly in the Trolley Recipient Portal — no VAF needed.
  • Adyen: Update your IBAN directly in Fleet Manager Tool → Settings → Payouts — no VAF needed.
  • Payoneer or Convera: Yes, submit a new Vendor Application Form with the updated details.

9. Can I switch to another payout method later?

Yes, but you will need to submit a new VAF to update your payout method. Make sure the new method is supported in your country and currency.

10. I submitted my VAF, but haven’t received payment. What should I do?

First, ensure:

  • Your VAF was submitted successfully

  • Your Fleet Account Number and payout details are correct

  • The 7-working-day payout window has passed

If everything looks correct and payment is still pending, please raise a ticket by clicking here!



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